Refund policy
Your satisfaction is our priority. If for any reason you’re not happy with your purchase, our support team is here to help and make the process simple and worry-free.
30-Day Easy Returns & Exchanges
You may request a return or exchange within 30 days of receiving your order. We offer easy solutions in case of any inconvenience — just contact our support team and we’ll take care of it.
Product Condition
For hygiene and safety reasons, perfumes can be returned or exchanged as long as they have not been used and remain in their original condition and packaging.
Easy Exchanges
If you’d like to exchange your perfume for another fragrance, simply reach out to our support team. We handle exchanges quickly and smoothly within 30 days.
Return Shipping
We cover the return shipping costs for approved returns and exchanges, so you don’t have to worry about any additional fees.
How to Start a Return or Exchange
Just email our support team with:
- Your full name
- Order number
- Email used at checkout
- Reason for return or exchange
Email: support@scenfy.com
Damaged or Incorrect Items
If your perfume arrives damaged or incorrect, contact us within 30 days of delivery. We’ll offer a replacement or full refund at no extra cost.
Refunds
Once the returned item is received and inspected, we’ll notify you by email. Approved refunds are issued to the original payment method.
- Refunds are processed within 3–7 business days after approval
- Bank or card processing times may vary
We’re Here to Help
If you have any questions or concerns, our support team is happy to assist you at any time. Your confidence in shopping with us matters.
Contact Us
Email: support@scenfy.com
Support hours: Monday–Friday, 9am–6pm (GMT)